Terms & Conditions
Please read the following Terms and Conditions relating to the services We offer at Cash Recovery.
Contract
Natasha Gropel ABN 49 050 294 165 provides its services (“Services”) to You subject to these Terms and Conditions.
These Terms and Conditions create a legal and binding contract between You and Us.
Your acceptance and use of Our Services constitutes an affirmative acknowledgement and agreement by You that You accept and agree to abide by and be bound by these Terms and Conditions and any subsequent modifications.
These Terms and Conditions create a legal and binding contract between You and Us.
Your acceptance and use of Our Services constitutes an affirmative acknowledgement and agreement by You that You accept and agree to abide by and be bound by these Terms and Conditions and any subsequent modifications.
Parties
In these Terms and Conditions, the words “Our”, “Us” and “We” refers to Natasha Gropel, ABN 49 050 294 165. The words “You” and “Your” refers to the person(s) and/or organisation(s) contracting with Natasha Gropel.
Privacy
Your privacy and security is important to Us. Refer to our Privacy Policy for information about how We handle personal information We hold about You.
The Service
To access Our Services, You must read, understand and consent to these Terms and Conditions.
Having done so, You may then complete and sign the Authority to Release form (“Authority”) provided to You via electronic mail or postal address, and return it to Our office via electronic mail or postal address. We will provide the Services to You only after We have received Your Authority.
You and We agree that the electronic version of the Authority sent by electronic mail or facsimile number will satisfy all requirements that such document be “in writing”. You must keep the original signed Authority and provide it to Us on request.
Privacy restrictions prevent Us from disclosing the full details of the funds until We can confirm that You are the rightful owner. We may not disclose the source of Your funds without Your signed Authority.
Upon receipt of Your signed Authority and ALL necessary and correct documentation, We will forward Your Authority to various organisations that may have information regarding Your funds. We will not process an Authority that is not accompanied by ALL required documentation.
Upon release of Your funds, You will be sent a notice directly from the company, institution or government holding authority. This notice will give details of the total funds being released to Us as Your agent. This measure assists in keeping the whole recovery process transparent.
Once Your claim is processed, Your funds will be transferred to a statutory trust account. After the funds have cleared, they will be transferred to Your nominated bank account within five (5) business days, less Our Service fee.
Our Service fee is 19% of all monies recovered. We charge no upfront fees or costs for the claim process. If We cannot recover Your funds, Our time and effort administrating the recovery process costs You nothing.
Every effort is made to ensure Your funds are returned to You within nine (9) weeks of receipt of Your Authority and ALL necessary and correct documentation required for processing Your claim.
By signing the Authority, We will also endeavour to locate more “lost money” that may belong to You. If successful, the Authority may be modified to include the additional funds and details, without generating a new Authority, so they may be recovered as well.
Having done so, You may then complete and sign the Authority to Release form (“Authority”) provided to You via electronic mail or postal address, and return it to Our office via electronic mail or postal address. We will provide the Services to You only after We have received Your Authority.
You and We agree that the electronic version of the Authority sent by electronic mail or facsimile number will satisfy all requirements that such document be “in writing”. You must keep the original signed Authority and provide it to Us on request.
Privacy restrictions prevent Us from disclosing the full details of the funds until We can confirm that You are the rightful owner. We may not disclose the source of Your funds without Your signed Authority.
Upon receipt of Your signed Authority and ALL necessary and correct documentation, We will forward Your Authority to various organisations that may have information regarding Your funds. We will not process an Authority that is not accompanied by ALL required documentation.
Upon release of Your funds, You will be sent a notice directly from the company, institution or government holding authority. This notice will give details of the total funds being released to Us as Your agent. This measure assists in keeping the whole recovery process transparent.
Once Your claim is processed, Your funds will be transferred to a statutory trust account. After the funds have cleared, they will be transferred to Your nominated bank account within five (5) business days, less Our Service fee.
Our Service fee is 19% of all monies recovered. We charge no upfront fees or costs for the claim process. If We cannot recover Your funds, Our time and effort administrating the recovery process costs You nothing.
Every effort is made to ensure Your funds are returned to You within nine (9) weeks of receipt of Your Authority and ALL necessary and correct documentation required for processing Your claim.
By signing the Authority, We will also endeavour to locate more “lost money” that may belong to You. If successful, the Authority may be modified to include the additional funds and details, without generating a new Authority, so they may be recovered as well.
Notices and general communications
You must notify Us of any change to Your contact details within ten (10) business days. Any notice required to be given under this agreement will be validly given if it is sent to the last known postal address, electronic mail address or facsimile number of the other party, except where the contract expressly identifies the required delivery method.
You agree to receiving emails from Us about Your arrangements with Us and about other products and services that We provide. Please contact Us if You do not wish to receive emails from Us about other products and services.
You agree to receiving emails from Us about Your arrangements with Us and about other products and services that We provide. Please contact Us if You do not wish to receive emails from Us about other products and services.
Liability and Indemnity
We and Our employees are not responsible for any delays in the processing of Your claim and accept no responsibility for any claim, loss or liability arising from any such delays.
We are a Service that relies upon information provided by other parties. To the extent permitted by law, We accept no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and/or communications. The accuracy or reliability of information provided is not guaranteed or warranted in any way and We, Our agencies, representatives, subsidiaries and affiliates disclaim liability of any kind whatsoever, including and without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided, and any liability, in contract, tort (including negligence), equity or under statute, for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost goodwill, arising out of or in connection with, any content provided to Us by third party providers.
To the extent that any financial information is provided, it is provided as general information only, and You must obtain Your own financial advice in relation to it.
While We will take every reasonable precaution to protect Your personal information, it does not guarantee that such information will not be disclosed to unauthorised persons after it has been validly provided to a third party.
You acknowledge that We will disclose Your personal information to third parties in accordance with Our privacy policy.
We make no representations or assurances as to the manner in which Your personal information will be used or handled by third parties to which it is disclosed.
You acknowledge that Our Service will be based on the information You provide. We are not responsible for the result of Our enquiries if the information You provided is not correct in any way. You warrant that any information provided to Us is correct and that You have the authority to submit such information. You indemnify Us against any actions arising out of or in relation to the information provided by You.
By signing the Authority, You agree to not attempt to claim the funds or authorise any other person or agent to do so. If found to have done so, You agree to pay Us the prescribed Service fee in full.
We are a Service that relies upon information provided by other parties. To the extent permitted by law, We accept no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and/or communications. The accuracy or reliability of information provided is not guaranteed or warranted in any way and We, Our agencies, representatives, subsidiaries and affiliates disclaim liability of any kind whatsoever, including and without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided, and any liability, in contract, tort (including negligence), equity or under statute, for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost goodwill, arising out of or in connection with, any content provided to Us by third party providers.
To the extent that any financial information is provided, it is provided as general information only, and You must obtain Your own financial advice in relation to it.
While We will take every reasonable precaution to protect Your personal information, it does not guarantee that such information will not be disclosed to unauthorised persons after it has been validly provided to a third party.
You acknowledge that We will disclose Your personal information to third parties in accordance with Our privacy policy.
We make no representations or assurances as to the manner in which Your personal information will be used or handled by third parties to which it is disclosed.
You acknowledge that Our Service will be based on the information You provide. We are not responsible for the result of Our enquiries if the information You provided is not correct in any way. You warrant that any information provided to Us is correct and that You have the authority to submit such information. You indemnify Us against any actions arising out of or in relation to the information provided by You.
By signing the Authority, You agree to not attempt to claim the funds or authorise any other person or agent to do so. If found to have done so, You agree to pay Us the prescribed Service fee in full.
Variation
These Terms and Conditions may be varied by Us at any time.